Support portal unavailable

Incident

July 06, 1:11pm UTC

Support portal unavailable

Status: closed

Start: July 06, 11:34am UTC

End: July 06, 1:11pm UTC

Duration: 1 hour 36 minutes

Affected Components:

Sophos Components Other Services Sophos Support Portal

Update

July 06, 11:34am UTC

We are aware of an issue with the Support Portal (and any related content such as Support Ticket creation, KBAs, and Chat). Our Teams are working to restore service as soon as possible.
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Resolved

July 06, 1:11pm UTC

We have worked with our 3rd Party Partner to resolve the issue customers were experiencing with the Sophos Support Portal. We thank you for your patience while the issue was resolved.
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